These General Terms of Service (General Terms) are a legal agreement between you (“you,” “your”) and Ciholas, Inc. (“Ciholas,” “Licensor,” “we,” “our,” or “us”) and govern your use of all Ciholas services (“services”), which include, but are not limited to Ciholas.com, Ciholas Shop, Ciholas Forum, CUWB.io and all Ciholas products, software, and hardware. In addition, the Ciholas Forum has an additional Terms of Service page and Privacy Policy unique to the circumstances of a forum, in which individuals can post content. If you are accessing and/or using any of the Ciholas services on behalf of your employer or as an agent of a third party, your employer or third party is bound to these terms.
Please read these General Terms carefully and review them frequently as they may be modified or amended from time to time. Your browsing and/or use of these services signifies that you have read, understand, and agree to be bound by the terms herein. If you are in disagreement with this or any of our other policies, please discontinue the use of our services immediately.
We may terminate or suspend access to our services at any time, without prior notice, or liability, for any reason whatsoever, including without limitation if you breach the General Terms. All provisions of the General Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms of Service were last modified on 06/12/2018.
Ciholas is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please notify us at info@ciholas.com.
The following is to inform you of our policies for collecting, using, and disclosing your Personal Identifiable Information (PII) made available to us when you browse our sites, create accounts on our sites, or purchase and use our products.. By using any of our services, you are agreeing to the collection and use of your PII in accordance with this and other policies contained in our Terms of Service.
In the Ciholas Shop and on the Ciholas Forum (see additional Privacy Policy for the Ciholas Forum here), we collect personal information that you voluntarily provide to us when creating an account, posting messages, or otherwise contacting us. The PII that we collect depends on the context of your interactions with us and the choices you make regarding the information you provide. The PII you share is up to you and is not required for browsing any of our sites. However if you want to create an account, purchase an item in our shop, or participate in the discussions in our forum, you will be asked for PII. The PII collected is encrypted using secure socket layer technology (SSL).
The PII we collect could include the following:
Name and Contact Data – First and last name, email address, postal address, phone number, and other similar contact data.
Credentials – Passwords and similar security information used for authentication and account access.
Payment Data – All payment data is collected through a third party payment processor (TPPP). Ciholas DOES NOT have access to any of the payment information that you provide to the TPPP. None of the TPPPs use any of your data for anything other than processing your payment and have their own privacy policies that are as strict or more strict than those contained in this privacy policy. All third party payment processors used by Ciholas, use the Privacy Shield Framework or are Privacy Shield Compliant. For more information about Privacy Shield, go to https://www.privacyshield.gov.
We use your PII for the purposes listed above and to keep our site safe and secure (for example fraud monitoring and prevention) and to enforce our terms, conditions, and policies for our legitimate business purposes.
We may disclose your information where we are legally required to do so in order to comply with applicable law, judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
We will not share, sell, rent, or trade any of your PII with any third parties for their promotional purposes.
We keep your information for only as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than seven years.
You may update, correct, or delete your account information from our sites at any time, by accessing your account settings page on the site. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, given that the internet is not 100% secure, transmission of personal information to and from our sites is at your own risk. Only access our services and sites within a secure environment.
Based on the laws of some countries and states, you may have the right to request access to the PII we collect from you, change that information, or delete it in some circumstances. For more information on how to do that, please contact us at info@ciholas.com.
If you are visiting our sites from outside of the United States, please be aware that you are sending information (including PII) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries, including the United States, may not have data protection law as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your PII will at all times continue to be governed by this Privacy Policy.
We automatically collect certain information through Google Analytics when you visit, use, or navigate any of our sites. This information does not reveal your specific identity, but may include device and usage information, such as your computer’s Internet Protocol (IP) address, browser type, browser version, operating system, referring URLs, country, location, the pages of our sites that you visit, the time and date of your visit, the time spent on those pages, and other similar statistics. This information is primarily needed to maintain the security and operation of our sites and for our internal analytics and reporting purposes.
We collect this information using cookies. Cookies are small pieces of text stored on a user’s computer. They can be accessed by the web server or the client computer allowing the server to deliver information tailored to the user. Most web browsers are set to accept cookies by default. We use cookies to keep track of items stored in your shopping basket, to conduct research and diagnostics to improve our content and services, to prevent fraudulent activity, and to improve security.
If you prefer, you may choose to set your browser to remove and reject cookies. This could affect the availability of certain features or services on our sites. Most browsers allow you to turn off cookie collection in their Tools/Settings button under a Privacy tab.
All Ciholas products have a 60-day money-back guarantee. If for any reason the performance of any product is not acceptable, the product may be returned to Ciholas for a refund. Please note: shipping costs are not refundable and there is a 10% restocking fee for all returns. To be eligible for a refund, a customer must include an RMA# (see our return process) and dated proof of purchase with the item for return. The cost of the return shipment is at the buyer’s expense.
Ciholas, Inc. (Ciholas) warrants that all Ciholas manufactured products, excluding software, will be free from any defect in materials or workmanship for a period of one year. Warranty begins from the date that an item is shipped from Ciholas to the buyer. The warranty is non-transferable and is extended only to the original buyers of this product when the product is used for the purpose for which it was intended. The one-year warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, improper installation, acts of nature, tampering, or any repairs attempted by anyone other than Ciholas.
During the one-year warranty period, the customer’s sole and exclusive remedy will be, at Ciholas’ sole discretion, the repair or replacement of the defective product, or refund of the purchase amount of the product. Ciholas reserves the right to substitute functionally equivalent new or serviceable used parts.
To be entitled to the rights provided by the one-year warranty, the customer must do the following:
Ciholas does not warrant or guarantee, and is not responsible for the following:
CIHOLAS SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE AND HARDWARE) AND OTHER SERVICES MADE AVAILABLE THROUGH CIHOLAS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. CIHOLAS SERVICES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: CIHOLAS.COM, CIHOLAS SHOP, FORUM.CIHOLAS.COM, CUWB.IO, AND ALL CHIOLAS PRODUCTS, SOFTWARE AND HARDWARE. THE USE OF CIHOLAS SERVICES IS AT THE USER’S SOLE RISK.
EXCEPT AS EXPRESSLY PROVIDED IN THE CIHOLAS STANDARD WARRANTY POLICY STATEMENT, CIHOLAS HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS, AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL CIHOLAS BE LIABLE TO USER OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER INJURIES AND/OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE CIHOLAS SERVICES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, BREACH OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS DISCLAIMER OF WARRANTY, THE MAXIMUM AGGREGATE AMOUNT TO WHICH THE USER IS ENTITLED IS THE AMOUNT OF THE FEES PAID BY THE USER TO CIHOLAS.
CIHOLAS IS NOT LIABLE FOR ANY CONDUCT OF ANY USER OF CIHOLAS SERVICES NOR OF ANY APPLICATION OR USE OF CIHOLAS SERVICES IN AN ILLEGAL MANNER OR TO COMMIT AN ILLEGAL ACT OR IN A JURISDICTION IN WHICH IT IS ILLEGAL OR UNAUTHORIZED TO USE THESE SERVICES. IT IS THE RESPONSIBILITY OF THE USER OF CIHOLAS SERVICES TO ESTABLISH THE LEGALITY OF ITS USE IN THE USER’S JURISDICTION.
